Commercial Building Supplier Policies

Customer Service

Our mailbox supplier customer service representatives are available Monday-Friday. 8:00am-4:30pm, central standard time, Monday thru Friday. For order assistance, product questions, or price quotations, contact our knowledgeable customer support staff today. USA Building Supplies is the industry leader in building supplies and guaranteed to meet all your mailbox and building supply needs. If you can’t find what you are looking for, contact our customer service representatives, if we don’t have what you’re looking for we will be happy to assist you in any way possible.

Private Policy / Terms & Conditions

USA Building Supplies, LLC secures your personal information from unauthorized access, use or disclosure. USA Building Supplies, LLC secures the personal information you provide on computer servers in a controlled, secured environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number or personal data) is transmitted to other websites, it is protected through the use of encryption, such as Secure Socket Layer (SSL) protocol. USA Building Supplies, LLC does not sell, rent or lease your personal information to other third party companies.

Returns

USA Building Supplies accepts returns of stock products within 30 days of shipment date with a return authorization number. All returned products must be in its original packaging and be unused. Returns may or may not be subject to a restocking charge, and/or shipping costs depending on the situation. Refunds for returned products received, inspected and granted will be made promptly. Custom products are not returnable. Many of our products are custom in nature (custom engravings, finishes, configurations), therefore one of our experienced USA Building Supplies’ representatives will review all your details with you thus minimizing any issues after your purchase.

Shipping

Separate shipping charges will vary based on location, weight, product ordered, and shipping service(s) needed per order. Unless otherwise specified, our prices do not include freight and USA Building Supplies is not responsible for shipping costs. Our representative will call you once your order is received and will go over all costs with you.

All USA Building Supplies products are shipped with private and secured delivery. Lead-times for products vary, depending on the options and product selected. A USA Building Supplies’ representative will communicate to you the lead-time(s) for the product(s) ordered.

USA Building Supplies will not be held responsible for uninsured packages which are damaged, lost, or missing in shipment. Upon receiving the goods ordered, please inspect all boxes received and make appropriate notations on the delivery receipt if product(s) are damaged before signing the delivery receipt. Please notify a USA Building Supplies representative immediately if product is damaged, so the situation can be addressed promptly. If goods are signed for free and clear and damage is concealed, it must be reported within seven business days to ensure proper credit. USA Building Supplies will not be responsible for redelivery charges. All freight quotes are standard freight costs unless customer specifies otherwise. Please note freight companies have strict restrictions on freight claims after seven business days.

Taxes

All orders shipped in WI will subject to applicable sales tax. Orders not shipped to Wisconsin may or may not be subject to sales tax depending on current laws and/or the presence the manufacturer has in your state for the product(s) you selected for your order. A USA Building Supplies’ representative will go over any and all charges for your order before your order is processed.

Cancellation

After placing an order, all cancellations must be approved by USA Building Supplies. If you need to cancel an order, please contact us immediately. Orders already shipped or in production may not be eligible for cancellation.

Installation

Most products are shipped fully assembled and ready for installation. Every product comes with installation instructions. If your box requires a USPS control lock, please contact your local post office to schedule installation of the lock. The USPS typically installs this free of charge for all USPS approved mailboxes requiring a control lock.

Payment terms

USA Building Supplies accepts all major credit cards. Government agencies are granted net 30 terms automatically. Established businesses can apply for credit which is subject to USA Building Supplies’ representative approval. Our standard terms are net 30 days and are measured from when the invoice is dated.

Warranty

Our limited warranties are provided through the product manufacturer and are included with every product’s documentation.